Storm Damage & Insurance Claims in New Orleans, LA
Our focus for 30 years. We handle your entire insurance claim from documentation to repair, and will assist with your adjuster and insurance company.
We’ve Handled This Since Katrina
Storm damage insurance restoration is what Augustino Brothers was built on, going back to the growth this business saw after Hurricane Katrina, through Ida, and every named storm since. We know what an adjuster is looking for, what documentation actually supports a claim, and how to avoid the mistakes that get claims underpaid or denied.
This isn’t a side service we added on. When a storm passes and you’re staring at a damaged roof, we handle the assessment, the photo documentation, the conversation with your insurance adjuster, and the repair or replacement itself, so you’re not managing a contractor and an insurance company at the same time.
Most underpaid claims we see didn’t start with bad damage. They started with bad documentation, or a homeowner accepting the adjuster’s first number without a contractor’s independent scope of work standing behind it. Insurance adjusters are working from their own priorities, not yours; our job is to make sure the actual extent of the damage, including what isn’t visible from the ground, gets documented and presented in a way that supports a fair settlement, not just a quick close.
When we’re brought in right after a storm, we typically document damage and, if needed, get emergency tarping up within the first day or two to stop further water intrusion. From there we schedule to meet your adjuster on-site whenever possible, present our own scope of work alongside theirs, and keep pushing until the settlement reflects the real cost of the repair, not just what closes the file fastest. Timelines vary by insurer and storm volume, but we stay engaged through every step, not just the first inspection.
Southeast Louisiana doesn’t need a hurricane to generate a real roof damage claim, straight-line wind from a strong tropical storm, or the kind of sustained heavy rain that finds every weak point in aging flashing, causes plenty of the claims we handle too. Thirty years of doing this across Katrina, Ida, and every named storm since means we’ve seen how adjusters handle nearly every damage pattern this region produces, residential and commercial alike.
What’s Included
- Free storm damage assessment
- Photo & video documentation for your claim
- Direct communication with your adjuster
- Detailed scope of work & written estimate
- Emergency tarping if needed before repairs
- Full repair or replacement once approved
- Manufacturer & workmanship warranty paperwork
- Final walkthrough before we call the job done
How It Works
We inspect the damage and document everything your insurance company will need to see.
We communicate directly with your adjuster so the scope of damage is represented accurately.
Once your claim is approved, our crew completes the repair or replacement.
We walk the finished work with you and hand off all warranty documentation.
We back every insurance repair with a workmanship guarantee, so you are covered long after the adjuster’s check clears.
FAQ
Document what you can safely see, avoid getting on the roof yourself, and call us for a free assessment. We’ll tell you honestly whether it’s a minor repair or something that needs a full insurance claim.
That depends on the extent of the damage and your specific policy. Our documentation is built to accurately represent the real scope of damage, so your adjuster is working from a complete picture, not a partial one.
Yes. We meet with adjusters, provide our own documentation and scope of work, and advocate for an accurate assessment of what the damage actually requires.
Timelines vary by insurer and claim complexity, anywhere from a couple of weeks to over a month for larger claims. We keep you updated throughout rather than leaving you to chase the process yourself.
We can help document additional damage that may have been missed and provide supporting evidence for an appeal. We’re not a public adjuster, but 30 years of doing this means we know what a fair scope of work actually looks like.
Storm Damage? Call Us First.
Free estimates. 30 years of proven roofing solutions. Licensed & insured.